Degraded Service Directory and long time range span queries for some customers.

Incident Report for ServiceNow Cloud Observability

Resolved

This incident has been resolved.

Posted Aug 31, 2023 - 04:13 PDT

Update

We are continuing to work on a fix for this issue.

Posted Aug 30, 2023 - 12:29 PDT

Identified

We have identified the issue and are working on a fix.

Posted Aug 30, 2023 - 11:55 PDT

Investigating

Degraded Service Directory and long time range span queries for some customers.

Posted Aug 30, 2023 - 11:29 PDT

This incident affected: Observability - Web UI (Service Directory).