Ingestion delay for streams, service directory

Incident Report for ServiceNow Cloud Observability

Resolved

This incident has been resolved.

Posted Sep 24, 2020 - 18:02 PDT

Update

All systems have recovered and functioning normally.

Posted Sep 24, 2020 - 18:02 PDT

Monitoring

A fix has been implemented and we are monitoring the results. Users should see steady recovery over the next few hours.

Posted Sep 24, 2020 - 14:52 PDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 24, 2020 - 08:57 PDT

Update

We have partially mitigated the issue, and we are continuing to work towards a complete fix.

Posted Sep 23, 2020 - 23:33 PDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 23, 2020 - 20:15 PDT

Identified

We have identified the root cause, and contained the impact of ingestion delay. We are actively working on mitigation strategies.

Posted Sep 23, 2020 - 17:47 PDT

Investigating

We are currently investigating this issue.

Posted Sep 23, 2020 - 15:37 PDT

This incident affected: Observability - Web UI (Service Directory) and Observability - Data Ingestion (Trace Statistics).