Partial Satellite <=> SaaS Communication Outage

Incident Report for ServiceNow Cloud Observability

Resolved

At 15:16 PDT an incorrect DNS configuration change caused Satellites to be unable to successfully communicate with LightStep SaaS. This incident was resolved at 16:18 PDT. During this time period fewer traces were assembled and Explorer queries returned inaccurate results. Stream data for this time window will also be missing or inaccurate.
Posted Sep 16, 2019 - 15:16 PDT