Service directory failing to load, Streams delayed in populating

Incident Report for ServiceNow Cloud Observability

Resolved

Service has been returned to normal although we will continue to monitor the components involved closely.

Posted Jul 14, 2020 - 11:07 PDT

Monitoring

A fix has been implemented and we are monitoring.

Posted Jul 14, 2020 - 10:55 PDT

Investigating

We are continuing to investigate this issue.

Posted Jul 14, 2020 - 10:48 PDT

Identified

We have identified the issue and are working on mitigation.

Posted Jul 14, 2020 - 10:48 PDT

Update

We are continuing to investigate this issue.

Posted Jul 14, 2020 - 10:47 PDT

Update

We are continuing to investigate this issue.

Posted Jul 14, 2020 - 10:35 PDT

Investigating

We are currently investigating this issue.

Posted Jul 14, 2020 - 10:26 PDT

This incident affected: Observability - Data Ingestion (Trace Assembly, Trace Statistics), Observability - Web UI (Service Directory, Explorer), Observability - Alerting (Streams Alerting), and Observability - API.