Mass outage

Incident Report for ServiceNow Cloud Observability

Resolved

The incident is resolved.

Posted Jun 12, 2025 - 14:37 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 12, 2025 - 13:44 PDT

Update

We are continuing to investigate this issue.

Posted Jun 12, 2025 - 11:59 PDT

Investigating

We're investigating a mass outage.

Posted Jun 12, 2025 - 11:55 PDT

This incident affected: Observability - Data Ingestion (Trace Assembly, Trace Statistics, Metrics, Logs), Observability - Third-Party Notification Methods (PagerDuty Events API, Slack Apps/Integrations, Slack Connections, Slack Messaging), Observability - Web UI (Service Directory, Dashboards, Notebooks, Change Intelligence, Explorer, Logs Search), Observability - Alerting (Unified Alerting, Streams Alerting), and Observability - API.