Degraded performance of web application

Incident Report for ServiceNow Cloud Observability

Resolved

This incident has been resolved.

Posted Nov 13, 2021 - 05:48 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 12, 2021 - 15:43 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 12, 2021 - 10:59 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 12, 2021 - 09:54 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 12, 2021 - 08:59 PST

Investigating

We are currently investigating this issue.

Posted Nov 12, 2021 - 08:58 PST

This incident affected: Observability - Data Ingestion (Trace Assembly, Trace Statistics), Observability - Third-Party Notification Methods (PagerDuty Events API, Slack Apps/Integrations, Slack Connections, Slack Messaging), Observability - Web UI (Service Directory, Dashboards, Change Intelligence, Explorer), Observability - Alerting (Streams Alerting), and Observability - API.