Data Ingestion Failures for a Subset of Customers

Incident Report for ServiceNow Cloud Observability

Resolved

This incident has been resolved.
Posted Oct 09, 2018 - 21:02 PDT

Investigating

We experienced an outage from 18:30 to 20:45 PST. During this time, statistics data was not recorded and traces were not assembled for a subset of customers. We have identified and resolved the issue.
Posted Oct 09, 2018 - 20:58 PDT
This incident affected: US - Observability - Data Ingestion (US - Trace Assembly, US - Trace Statistics) and US - Observability - Alerting (US - Streams Alerting).