Missing Data in Streams and Traces

Incident Report for ServiceNow Cloud Observability

Resolved

This incident has been resolved.

Posted Oct 19, 2019 - 04:50 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 19, 2019 - 04:35 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 19, 2019 - 03:03 PDT

Investigating

We are currently investigating issues in our data processing pipeline for LightStep Streams.

Posted Oct 19, 2019 - 02:05 PDT

This incident affected: Observability - Data Ingestion (Trace Assembly, Trace Statistics) and Observability - Web UI (Dashboards).