Errors in Lightstep UI

Incident Report for ServiceNow Cloud Observability

Resolved

This incident has been resolved.

Posted Dec 20, 2021 - 15:08 PST

Monitoring

All systems are recovering, we are actively monitoring ongoing issues.

Posted Dec 20, 2021 - 14:56 PST

Update

The final fix for all remaining issues is being rolled out.

Posted Dec 20, 2021 - 14:34 PST

Update

We have put in a mitigation to fix most issues, but continue to work on the root cause.

Posted Dec 20, 2021 - 13:41 PST

Update

We have restored some functionality, but continue to have issues and continue to troubleshoot.

Posted Dec 20, 2021 - 13:22 PST

Update

We are still trying to push the fix.

Posted Dec 20, 2021 - 13:13 PST

Update

We have identified the problem and are pushing out a solution.

Posted Dec 20, 2021 - 12:37 PST

Update

We are continuing to investigate this issue.

Posted Dec 20, 2021 - 12:36 PST

Investigating

We are investigating errors in the Lightstep UI.

Posted Dec 20, 2021 - 12:31 PST

This incident affected: Observability - Web UI (Service Directory, Dashboards, Change Intelligence, Explorer).