Elevated errors and latency receiving spans for customers using the shared pool

Incident Report for ServiceNow Cloud Observability

Resolved

This incident has been resolved.

Posted Apr 14, 2021 - 08:35 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 14, 2021 - 08:27 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 14, 2021 - 08:17 PDT

Investigating

We're experiencing an elevated level of API errors and are currently looking into the issue.

Posted Apr 14, 2021 - 08:05 PDT