ingestion errors for certain customers

Incident Report for ServiceNow Cloud Observability

Resolved

This incident has been resolved.
Posted Sep 14, 2022 - 06:15 PDT

Update

We are continuing to work on a fix for this issue.
Posted Sep 14, 2022 - 03:15 PDT

Identified

We are currently experiencing issues with data ingestion for certain microsatellite customers. The issue started at 2:45am PST. We have identified the issue and are deploying a fix.
Posted Sep 14, 2022 - 02:45 PDT
This incident affected: US - Observability - Data Ingestion (US - Trace Assembly, US - Trace Statistics) and US - Observability - Web UI (US - Service Directory, US - Notebooks, US - Explorer).