Data Ingestion Failures for a Subset of Customers

Incident Report for ServiceNow Cloud Observability

Resolved

Internal monitoring indicates that this issue has been resolved. A full post-mortem will follow, and this incident will count against LightStep SLAs for affected customers.
Posted Aug 19, 2017 - 14:02 PDT

Monitoring

From 11:35 am to 1:03 pm there were data ingestion failures for a subset of LightStep customers. The root cause has been identified and fixed. We're monitoring to ensure that everything is fully recovered.
Posted Aug 19, 2017 - 13:40 PDT