Degraded log ingestion and partial query results
Incident Report for ServiceNow Cloud Observability
Resolved
This incident has been resolved.
Posted Mar 14, 2024 - 13:53 PDT
Monitoring
We are seeing log backfill into the platform and queries returning expected results. We will continue to monitor the situation.
Posted Mar 14, 2024 - 13:23 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Mar 14, 2024 - 13:22 PDT
Investigating
Some customers are reporting partial results for logging queries. We are currently investigating this along side degraded performance of log ingestion via the OTLP format.
Posted Mar 14, 2024 - 12:58 PDT
This incident affected: Observability - Data Ingestion (Logs) and Observability - Web UI (Logs Search).