Data Ingestion was failing, Lightstep UI was unavailable

Incident Report for ServiceNow Cloud Observability

Resolved

The issue has been resolved.
Posted Jun 24, 2020 - 08:11 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 24, 2020 - 07:32 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 24, 2020 - 07:31 PDT

Update

We are continuing to investigate this issue.
Posted Jun 24, 2020 - 07:23 PDT

Investigating

We are currently investigating an issue where Lightstep is unavailable.
Posted Jun 24, 2020 - 07:18 PDT
This incident affected: US - Observability - Data Ingestion (US - Trace Assembly) and US - Observability - Web UI (US - Service Directory, US - Dashboards, US - Change Intelligence, US - Explorer).