Delay in publishing streams data

Incident Report for ServiceNow Cloud Observability

Resolved

This incident has been resolved.
Posted Jul 21, 2020 - 13:26 PDT

Update

We are continuing to monitor for any further issues.
Posted Jul 21, 2020 - 13:03 PDT

Monitoring

There was a delay in processing streams data, but statistics have been backfilled, and all systems have recovered. We are actively monitoring to address any lingering issues.
Posted Jul 21, 2020 - 13:02 PDT

Investigating

Some customers are observing data missing in streams. We have identified a partial cause and are currently doing a deeper investigation while performing a first level of mitigation steps. It appears to be merely a delay in publishing data, not any data loss. This incident will be updated as we learn more.
Posted Jul 21, 2020 - 12:40 PDT
This incident affected: US - Observability - Data Ingestion (US - Trace Assembly, US - Trace Statistics).