Errors and higher latency on all API endpoints

Incident Report for ServiceNow Cloud Observability

Resolved

This incident has been resolved.

Posted Sep 15, 2023 - 18:33 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 15, 2023 - 12:52 PDT

Update

We are continuing to investigate this issue.

Posted Sep 15, 2023 - 12:06 PDT

Investigating

We are currently investigating this issue.

Posted Sep 15, 2023 - 12:05 PDT

This incident affected: Observability - Data Ingestion (Trace Assembly, Trace Statistics, Metrics, Logs), Observability - Third-Party Notification Methods (PagerDuty Events API, Slack Apps/Integrations, Slack Connections, Slack Messaging), Observability - Web UI (Service Directory, Dashboards, Notebooks, Change Intelligence, Explorer, Logs Search), Observability - Alerting (Unified Alerting, Streams Alerting), and Observability - API.