Errors and higher latency on all API endpoints

Incident Report for ServiceNow Cloud Observability

Resolved

This incident has been resolved.
Posted Sep 15, 2023 - 18:33 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 15, 2023 - 12:52 PDT

Update

We are continuing to investigate this issue.
Posted Sep 15, 2023 - 12:06 PDT

Investigating

We are currently investigating this issue.
Posted Sep 15, 2023 - 12:05 PDT
This incident affected: US - Observability - Data Ingestion (US - Trace Assembly, US - Trace Statistics, US - Metrics, US - Logs), Observability - Third-Party Notification Methods (PagerDuty Events API, Slack Apps/Integrations, Slack Connections, Slack Messaging), US - Observability - Web UI (US - Service Directory, US - Dashboards, US - Notebooks, US - Change Intelligence, US - Explorer, US - Logs Search), US - Observability - Alerting (US - Unified Alerting, US - Streams Alerting), and US - Observability - API.