Some users experiencing problems logging in

Incident Report for ServiceNow Cloud Observability

Resolved

This incident has been resolved.
Posted Jan 21, 2020 - 17:19 PST

Update

We believe the issue has been been fully resolved, and we will continue to monitor the systems involved.
Posted Jan 21, 2020 - 17:18 PST

Monitoring

We have installed a mitigation and the affected services are returning to normal operation. We will continue to monitor and post a final update after we have confirmed that they have fully recovered.
Posted Jan 21, 2020 - 16:38 PST

Identified

We believe we have identified the root failure and are currently working to mitigate it.
Posted Jan 21, 2020 - 16:26 PST

Investigating

We are investigating the issue and will post an update in ten minutes.
Posted Jan 21, 2020 - 16:11 PST
This incident affected: US - Observability - Web UI (US - Dashboards, US - Explorer) and US - Observability - API.